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Chromebook Frequently Asked Questions

  • Why has the price of the plan gone up?
    • With the conclusion of our current refresh cycle, all district student devices are the newer premium Acer R856/R857 Chromebooks. These Chromebooks are more expensive than previous generation of Chromebooks and continually servicing them requires more capital resources. 
       
  • Where can I locate my child's student number? Student Email address?
    • There are various ways you can find your child's student number and or email address. The easiest way to find this is in Infinite Campus Parent Portal or ParentSquare.
       
  • What do I do if the Chromebook Asset Tag is not visible or missing?
    • You can find the Asset ID on the login screen (top-right corner). Please wait a few seconds for the Asset ID to populate.
    • If the asset tag is missing or damaged, a new one must be printed. Please inform your child's school front office staff. They will follow the internal processes for getting a new tag printed.
       
  • What do I do if I do not have PayPal. Do you accept cash or check?
    • We are only accepting online payments at this time. 
    • If you don't have PayPal, you can choose "Pay with Debit or Credit Card" option once you click the "Pay with PayPal" button.
    • PayPal accepts American Express, Diners Club, Discover, Master Card, and Visa.
    • NOTE** In some cases after you have selected to "Pay with Debit or Credit Card" and are ready to pay, the payment button shows "Create Account & Pay Now".  You will also notice a line above it showing "Save info & create your PayPal account". Please uncheck that if you do not wish to create a PayPal account. You will then be able to proceed without creating a PayPal account.
    • Uncheck Creating PayPal Account
  • Should I complete all steps at once?
    • Your progress is not saved in the form, so you must complete all steps at once.
       
  • Are Chromebook protection plans applicable for kindergarten students who are not issued Chromebook to take home, but they only use it in the class?

    • As long as a Chromebook is assigned to a student and the student uses it on a regular basis, the plan is applicable. If the Chromebook used in the classroom is not specifically assigned to your student, then the plan is not applicable. The plan provides protection against damage or loss, which could occur in classroom use as well. However, it is mostly beneficial for students who take Chromebooks home. 
       

  • If a Chromebook is replaced, does the protection plan transfer to the new device? Is it necessary for the parent or guardian to notify the IT department?

    • The protection plan automatically covers any device assigned to the student throughout the protection period. The IT department will update the information system without requiring any action from the parent or guardian.
      Please note: It may take 5 to 10 school days for the system to reflect the changes after a replacement device is issued. However, coverage for the new device will remain active during this period.
       

  • My student’s Chromebook is broken. What should I do? 

    • Please inform your child's school front office staff. They will create an IT Help Desk ticket and will get the internal process started on getting it repaired. 
      If a Protection Plan was purchased and is active for the school year, please inform the front office staff. 
       

  • Can I pause my progress of filling out the Protection Plan? 

    • No. You are not able to pause midway through the enrollment process. Progress is not saved and refreshing the window will start the process over again from the start.
       

  • What if I have more than one child? Do I need to purchase multiple Protection Plans? 

    • Yes. A separate protection plan must be purchased for each student in your household. A protection plan is tied to one student and can not be shared or transferred. 
       

  • Are there any refunds for the Protection Plan? What if I move school districts? 

    • Refunds are not provided under any circumstances. All purchases are final. If a student leaves and later returns during the same school year, the original policy remains in effect until its expiration date. 
       

  • Does the Protection Plan cover the Summer break?

    • Yes. The protection plan starts on the first day of the school year and ends at the beginning of the following school year. Therefore, the Summer break is included. 
       

  • More questions and answers to come...